Last Updated and Effective as of: January 1, 2011
1. INFORMATION WE COLLECT AND HOW WE USE IT
When you order from us, we need to know your name, phone number, email address, mailing address, shipping address, and payment information such as your credit card account number and expiration date. The information you provide to us allows us to process and fulfill your order and to notify you of your order status. In addition, this information helps us personalize and continually improve your shopping experience with us. We use reasonable efforts to ensure that the personal information we collect from you is limited to that which is necessary to fulfill the purposes described below.
Account information. We use your email address to send you updates, news, and special offers that we believe may be of interest to you.
Feedback. If you contact us to provide feedback, register a complaint, or ask a question, we record any personal information and other content that you provide in your communication so that we can effectively respond to your communication.
Activity. We record information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information, in an aggregated form, to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Site.
Cookies. When you visit the Site, we send one or more cookies to your computer in order to uniquely indentify your browser and improve the quality of our service. “Cookies" are small files, strings of characters, or pieces of information that we transfer to your computer's hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of the Site may not work properly or at all.
2. TRANSFER OF INFORMATION
We are not in the business of selling information about our customers to others. However, we may share customer information with third parties as described below:
We may distribute to third parties information that you submit or post to the site for public display, as permitted pursuant to our Terms of Service. Third parties in turn may publicly display or publish this information in connection with their own websites and media platforms.
We may share your personal information with third parties to provide you with services that we offer through the Site, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your personal information other than to provide the services requested by you.
We may disclose information in the aggregate to third parties relating to user behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors. For example, we may disclose the number of users (but not their identities) that have been exposed to, or clicked on, advertising banners.
We may use third party advertising companies to serve ads when you visit the Site. In such event, these companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services that may be of interest to you.
3. OTHERS' INFORMATION
You may choose to provide us with another person's e-mail address so that such person may be invited to create an account on this website. We use this information to contact and, if necessary, remind that person about the invitation. By providing us with another person's e-mail address, you represent to us that you have obtained the consent of the person concerned with respect to such disclosure to us of their personal information. All invitees are provided with the option not to receive further invitations. We may disclose such information if required to do so in order to comply with legal process, as described above.
5. CONTROLLING YOUR PERSONAL DATA
To the extent you include personal information in your submissions, third parties may be able to identify you, associate you with your user account, and contact you. Please do not include information in your submissions that you expect to keep private.
As a registered WCP user, you can modify some of your personal information and your privacy preferences by accessing the "My Account" section of this website. Upon your request, WCP will use reasonable efforts to close your account; nevertheless, we may still retain your personal information in our systems. Registered users who wish to close their account should contact us by writing to us at the address set forth in Section 9 below.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to WCP employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
You hereby acknowledge that WCP is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
Our privacy and security measures do not ensure protection against your failure to follow your responsibilities to safeguard your personal information. Review your WCP account frequently and notify us immediately in writing at the address set forth in Section 9 below of any unauthorized account activity.
7. CONTACTING THE WEBSITE AND ACCESS TO YOUR PERSONAL INFORMATION
Upon written request, subject to certain exceptions, WCP will inform you of the existence, use, and disclosure of your personal information and will give you access to that information. Access requests should be sent to our Privacy Officer, using the contact information above. When requesting access to your personal information, we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide the personal information that we hold about you. We may charge you a fee to access your personal information to cover our costs; however, we will advise you of any fee in advance, which will be no more than any maximum fee prescribed by law.
9. QUESTIONS OR CONCERNS
Whitlock Construction Products, LLC
Attn: Privacy Officer
4970 Fulton Industrial Boulevard
Atlanta, Georgia 30336
When we receive formal written complaints at this address, it is WCP’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between WCP and an individual.